Speaking, podcasting and round tables
Conversations about engagement, AI and the modern customer.
Talk to me about an event →
I speak, guest and host on how businesses win and lose customers in an AI-shaped world, with a particular focus on wedding and hospitality and the shift from 2014 habits to how people actually behave now.
I chair founder round tables twice a month at Helm, the leading exclusive club for scale-up founders and CEOs of businesses between £2M and £20M in turnover, so the conversation format is where I am most at home: a room, a real problem, no pitch.
The topics I am asked for most often
- Why fast, human engagement beats polish, and what the data says.
- What twenty years in contact centres taught me about lead response, applied to venues.
- Using AI to protect hospitality, not replace it.
- The next twelve months for venue owners: staying relevant without bolting on ten more tools.
Available for keynotes, panels, podcasts and host or facilitator roles.
The invitation
Thirty minutes, a good coffee, and an honest conversation about your venue.
Book a discovery call
Let's talk
Tell me about your venue. I'll listen, ask a few questions, and if I can help I'll say so. If I can't, I'll tell you who can.