Engagement strategy and coaching
The strategic hand you’d usually only get from a non-exec.
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Some venues aren’t ready for the full platform yet. What they need is someone who has built award-winning engagement operations to look hard at how they win and lose business, and to build a plan their team can actually run.
That is this. Hands-on advisory for venue owners and operators, drawing on two decades across marketing, AI and customer engagement, including running a contact centre that looked after Heathrow, M&S and P&O and was named the best in EMEA.
What we look at
- Your key touchpoints, from first click to first reply.
- Where your leads come from, and what each one is worth.
- Your conversion at every stage, from enquiry to booking.
- How the best-performing venues win, measured against best practice, not guesswork.
How it works
- 1We start by understanding how things work now.
- 2We audit the touchpoints, the leads and the conversion, and I show you where business is won and lost.
- 3We build scalable processes your team owns, so you end up with capability, not a dependency on me.
Who it’s for
Venue owners and operators who want a plan their team can actually run.
This is the kind of support that usually comes with a non-executive appointment. I currently sit as a non-exec director of an industrial services business, which I have helped grow from £10M to £15M and am now guiding through its move to AI-based operations. The principles travel. The application is yours.
Let's talk
Tell me about your venue. I'll listen, ask a few questions, and if I can help I'll say so. If I can't, I'll tell you who can.